Terms of service

Introduction
  • These Terms and Conditions apply to denture repair services offered by Venneir, a trading name of Venneir Limited.
  • Venneir Limited is registered in Scotland with company number SC622322. VAT Registration Number GB406459983.
  • Operating address: Venneir, BioCity, Bo’ness Road, Chapelhall, Airdrie, ML1 5UH, United Kingdom
  • Phone: 07547991377
  • Email: dentures@venneir.com
  • By booking or attending an appointment, you agree to these Terms. If you do not agree, do not use our services.
Definition of Booking
  • A "booking" is the act of reserving a repair service with us. This can be done online, by phone, by email or in person.
  • By booking an appointment, you confirm that the information you provide is true and accurate.
  • We reserve the right to cancel a booking or deny service if we believe the information given was false or incomplete.
  • The person named in the booking must attend the appointment in person unless we have been contacted and have given approval for someone to attend on their behalf.
  • Unauthorised visitors will not be allowed entry.
  • We are not responsible for anyone attending on behalf of the customer without our prior consent.
Appointments and Payments
  • Appointments can be made online, by phone, by email or in person.
  • Full payment is required at the appointment before any work is started.
  • If payment is not made in advance, the repair will not be carried out.
  • We accept payment by cash, debit or credit card, Apple Pay, PayPal, Klarna and ClearPay.
  • If we assess your denture and find it unsuitable or unsafe to repair, we will not carry out the work. No charge will be made in that case.
  • All prices are listed clearly online and at our premises. They are subject to change without notice.
Cancellation and Rescheduling
  • You may cancel or change your appointment at no cost by giving at least one working day’s notice.
  • If you are late, we may not be able to complete the repair within the usual timeframe and may need to reschedule.
Services and Repairs
  • We repair cracked dentures, broken teeth, lost teeth and loose-fitting dentures.
  • All work is carried out by GDC-registered technicians in our MHRA-compliant UK laboratory.
  • We only use CE-marked materials from approved UK suppliers.
  • Processes follow ISO 13485 and HTM 01-05 hygiene guidance.
  • Most repairs are completed within approximately 1 hour. Times may vary depending on complexity.
Dental Impressions
  • Depending on the type of repair or the condition of your denture, we may require a new dental impression to complete the work correctly.
  • If an impression is needed, it will be taken during your appointment by a trained professional.
  • Refusal to provide an impression when requested may result in us being unable to proceed with the repair.
  • Any additional costs will be clearly discussed with you before taking the impression.
  • We will always explain the purpose and make the process as comfortable as possible.
Repair Refusals and Limitations
  • We do not repair dentures made of metal, including cobalt chrome or any appliance with a metal framework.
  • We do not repair dentures that have previously been glued, altered or fixed at home using adhesives or DIY kits. These cause structural damage and prevent proper repairs.
  • We reserve the right to refuse any repair at our discretion. No charge will apply if work is not started.
  • All repairs are final. Due to the nature of denture materials and wear and tear, no guarantees are offered.
  • If a denture breaks again after being repaired, a new appointment and new fee will apply.
  • Repairs are made to restore basic function, not to return the denture to new condition.
  • We are not responsible for discomfort, poor fit or breakages that happen after collection unless caused by a clear error in our work.
  • If you are unhappy with the result, you must inform us before leaving the premises.
  • Once you have left, we are not responsible for changes in fit or further breakages.
  • Dentures must be collected on the same day unless agreed otherwise. If a denture is not collected within 30 days, we reserve the right to dispose of it.
Mail-in Repairs
  • If using our postal repair service, dentures must be packaged securely in a hard container such as Tupperware.
  • We are not liable for any damage during transit. Poor packaging is the customer’s responsibility.
  • Return postage charges will be confirmed during booking.
  • We reserve the right to refuse repairs that arrive broken beyond repair or show signs of previous DIY work.
Use of Our Premises
  • You enter our premises at your own risk.
  • We are not responsible for personal accidents, injuries or illnesses sustained while on-site.
  • We are not liable for any reaction to food or drink consumed at our café.
  • You are responsible for your own belongings. We are not liable for lost or damaged personal property.
  • We operate in a clean, professional and safe environment, but you accept full responsibility for your own welfare while on the premises.
Aftercare and Hygiene
  • We will provide verbal instructions for care after your repair.
  • It is your responsibility to follow these and to avoid damage caused by misuse.
  • We are not liable for infection, irritation or gum issues that may result from wearing dentures that do not suit your mouth or oral condition.
  • We recommend regular dental check-ups to ensure your denture remains suitable and safe for use.
Data Protection
  • All customer records are handled in line with GDPR regulations.
  • We store only what is necessary to carry out your service and contact you if required.
  • We never sell or share your information with third parties without consent.
  • All data is securely stored in accordance with GDC standards.
Liability
  • We do not accept responsibility for loss of income, travel costs, dental problems or dissatisfaction related to your appliance once it has been repaired and collected.
  • We are not liable for further breakages, discomfort or outcomes that result from previous damage, misuse or poor oral health.
  • We are not liable for any indirect or consequential loss.
  • Nothing in these terms limits our liability for death or injury caused by our negligence or for fraud.
Changes to Terms
  • We reserve the right to update these Terms and Conditions at any time without prior notice. The most recent version will always be available on our website and at our premises.
Governing Law
  • These Terms are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.